TERMS & CONDITIONS
1. THESE TERMS
(a) These terms and conditions of sale (together with our Privacy Policy, Terms of Website Use, and Cookie Policy) apply to all orders placed and purchases made on this website. Please read them carefully before ordering any products. By placing an order, you agree to be bound by these terms and the related documents. If you do not agree, you must not order products from us.
(b) You should print or save a copy of these terms for future reference.
(c) We may amend these terms from time to time (see paragraph 7). Each time you place an order, please check the terms in force at that time.
(d) These terms and any contract between us are provided in the English language only.
2. WHO WE ARE
(a) This website is operated by Spring Earth London Ltd (“we”, “us”, “our”). We are a company registered in England and Wales under company number 14494552.
(b) Our registered office is:
43 Victoria Road, Surbiton, London, KT6 4JL, United Kingdom.
(c) Our VAT number is [insert VAT number if applicable].
(d) To contact us, please visit our Contact Us page or email us at info@springearthlondon.com.
3. WHO IS RESPONSIBLE FOR YOUR ORDERS
(a) All orders placed through this website are processed and fulfilled by Spring Earth London Ltd in the United Kingdom.
(b) If you place an order for delivery outside the UK, international shipping and customs requirements may apply. We will inform you of any restrictions or additional requirements at checkout.
4. CONTACT US
If you have a query about an order (including exercising your right to cancel), please contact us via our Contact Us page or email info@springearthlondon.com.
5. OUR PRODUCTS
(a) Product images on our website are for illustrative purposes only. Packaging and presentation may vary.
(b) While we make every effort to display product colours accurately, we cannot guarantee that your device’s display reflects the true colours of the products.
6. USE OF OUR WEBSITE
(a) You may only purchase products if you are at least 18 years old and legally capable of entering into binding contracts.
(b) Only consumers may purchase products from this website. Purchases for resale are not permitted without our prior written consent.
7. HOW WE USE YOUR PERSONAL INFORMATION
We only use your personal information in accordance with our Privacy Policy, which can be found on this website.
8. HOW THE CONTRACT IS FORMED AND HOW TO PAY
(a) Our order process allows you to check and amend errors before submitting your order. Please check carefully before confirming.
(b) To place an order:
Add your product(s) to the shopping cart.
Proceed to checkout and provide contact, billing, and delivery details.
Select delivery method.
Choose your payment method.
Confirm your order by clicking “Place My Order.”
(c) Payment can be made by debit/credit card, PayPal, Apple Pay, or other methods offered at checkout.
(d) We will charge your payment method when the order is dispatched.
(e) You will receive an order confirmation email acknowledging receipt of your order. This does not mean the order is accepted. The contract is formed when we send a Shipping Confirmation email.
(f) If a product is unavailable or we are unable to process your payment, we will notify you and refund any payment taken.
9. OUR RIGHT TO MAKE CHANGES
(a) We may update these terms to reflect changes in laws, regulations, payment methods, or business needs.
(b) If significant changes affect your rights, we will notify you before they take effect. You may cancel your order and receive a refund for products not yet dispatched.
10. OUR RIGHT TO END THE CONTRACT
(a) We may cancel an order if:
You fail to pay within 14 days of reminder.
You attempt to order products not available to you.
(b) If we cancel due to your breach, we may deduct reasonable costs incurred.
(c) We may withdraw products from sale at any time and will refund any payment for products not supplied.
